Courses

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Effective Management

Build the leadership skills that matter most with a practical, people-focused course designed to help municipal managers lead with clarity, confidence, and impact.
A group of professionals sitting around a conference table, attentively listening to a woman presenting with a tablet in her hand.

Register

Choose a date below to start your registration.

Fee:
Member Rate - $1,390.00
Duration:
3 days

What You’ll Learn

  • Understand the core functions and responsibilities of effective managers 
  • Communicate with clarity, empathy, and authority across diverse teams 
  • Apply emotional intelligence to lead with confidence and compassion 
  • Manage performance, resolve conflict, and foster team collaboration 
  • Balance work and personal life while navigating organizational culture 

Course Description

Step into leadership with confidence. This dynamic course is designed to equip current and aspiring municipal supervisors with the foundational skills needed to thrive in management roles. From mastering communication and emotional intelligence to navigating intergenerational teams and organizational culture, you’ll explore the full spectrum of what it means to lead effectively. 

With practical insights, interactive modules, and real-world applications, this course helps you build a strong management mindset and prepares you to take on challenges with clarity and purpose. 

Course Details

  • Municipal supervisors and managers 
  • Aspiring leaders preparing for supervisory roles 
  • Public sector professionals seeking to strengthen leadership skills 
  • AORS’ Certified Road Supervisor (CRS) candidates 
  • Engineers seeking PEO PEAK professional development hours 
  • Fundamentals of Management 
  • Effective Communication 
  • Emotional Intelligence 
  • Managing the Intergenerational Workforce 
  • Performance Management 
  • Organizational Structure & Culture 
  • Conflict Management 
  • Work and Personal Life Balance 
  • Working in Teams 
  • No prerequisites 
  • Access to a computer or tablet recommended for completing assessments 
  • AORS: Mandatory for Certified Road Supervisor – Intermediate (CRS-I) designation 
  • OACETT: Eligible technical specialist program (Point Value: 5) 
  • Engineering Institute of Canada: Awards 2 Continuing Education Units (CEUs) 

Fairfield Inn & Suites by Marriott Guelph 35 Cowan Pl., Guelph, ON

$359.99 + taxes/night (Standard rooms, non-smoking)
$379.99 + taxes/night (King Suite with Pull-out Sofa, non-smoking)

Check-in: 3:00 pm; Check-out: 12:00 pm

To book, call the hotel directly at 519-763-2339 and ask for the “Ontario Good Roads “special rate.

Please note: The cut-off date to book is Friday, February 26, 2027, to guarantee a reservation. Once the reservation is made, no complimentary changes or cancellations are allowed after Sunday, April 18, 2027.


Delta Hotels Guelph Conference Centre 50 Stone Rd. West, ON

$209.00 + taxes/night

Book your group rate for Good Roads – Open Block

Please note: The cut-off date to book is Monday, April 5, 2027, to guarantee a reservation.


Cambridge Hotel & Conference Centre 700 Hespeler Rd., Cambridge, ON

$149 + taxes/night (Traditional 2 Queens and Deluxe 1 Queen with pullout)

Check-in: 3:00 pm; Check-out: 11:00 am

To book, call the Reservations Department at 1-866-622-1505 or Email frontdesk1@cambridgehotel.ca and use the group name: Guelph Road School 2027

A valid credit card is required for all individual reservations to guarantee the room.

Please note: The cut-off date to book is Monday, April 2, 2027, to guarantee a reservation.

A permit is required to park on campus between 8:00am-5:00pm. Daily passes are available for $13.05 (including HST and Service Fee).

Robin Dunn

Robin Dunn is a seasoned executive with over 35 years of leadership experience across Ontario municipalities. He most recently served as Interim Chief Administrative Officer (CAO) for Ramara, overseeing a critical leadership transition.   Prior to this, he spent 17 years as CAO of Oro-Medonte Township, where he also led the Municipal Services Corporation. In these roles, Robin excelled in strategic planning, team collaboration, and service optimization.  Before stepping into senior leadership positions, Robin accumulated over two decades of experience in engineering and public works management, both in urban and rural settings, providing a strong foundation for his executive career.   He holds a Master of Arts in Leadership & Management, a Post-Graduate Diploma in Strategy & Innovation, and certifications in various areas including LEAN Six Sigma, Alternate Dispute Resolution, and Change Management. Robin is also credentialed as a Governance Professional and a Certified Engineering Technologist, demonstrating his broad expertise across multiple disciplines.  In addition to his professional career, Robin has been an active volunteer, holding leadership roles in several industry associations and contributing to community organizations, serving as; President of the Ontario Municipal Administrators Association, President of Technology Professionals Canada, President of the Ontario Association of Certified Engineering Technicians & Technologists, and Director for the Huronia Nurse Practitioner Led Clinic. Robin also volunteers with Good Roads - CS Anderson Road School, helping to foster excellence in municipal road operations.  Robin now leads Innovative Strategies, offering services in strategic planning, human resources, governance, and leadership & culture development; helping organizations enhance performance and navigate complex challenges. 

Kelly Pender

Kelly Pender has held several senior leadership positions in municipal government and healthcare, most recently serving as the Chief Administrative Officer for the County of Frontenac. With degrees in planning, landscape architecture and business, Kelly considers himself a generalist with a strong emphasis on empowering employees, achieving peak performance, and aligning human resources with corporate strategy.   As consultant, Kelly has primarily focused on complex human resources issues including labour relations, organizational reviews, compensation and mentorship. Working for a broad range of organizations, including private sector, emergency services (police, fire and paramedics), Kelly brings a practical approach to each assignment.   As an educator, he is currently a part-time professor in the Laurentian University BBA program at St. Lawrence College where he teaches human resources, organizational behaviour, and labour relations at the senior level, as well as a lead educator for the Ontario Good Roads Association (OGRA) where he teaches Effective Management to municipal leaders.