Courses

Two business people shaking hands in a meeting, with a third person giving a thumbs-up in the background. A laptop and documents are on the table.

Conflict Dispute Resolution

Transform conflict into collaboration with this interactive workshop that equips municipal professionals to negotiate effectively and build lasting partnerships with contractors.
Two business people shaking hands in a meeting, with a third person giving a thumbs-up in the background. A laptop and documents are on the table.

Registration Info

Click a date below to start your registration.

November 18 – 19, 2026
Fee:
Member Rate - $1010.00
Duration:
Two days

What You’ll Learn

  • Prepare confidently for negotiations and navigate conflict with tact 
  • Identify and apply constructive conflict resolution strategies 
  • Understand common negotiation styles and counter-tactics 
  • Build long-term contractor relationships through ethical dialogue 
  • Manage political dynamics and resistance in high-stakes discussions 

Course Description

Conflict Dispute Resolution is a dynamic, hands-on workshop designed to help municipal professionals turn disagreement into opportunity. Through engaging group exercises, case studies, and self-assessment tools, participants will explore the psychology of conflict, negotiation styles, and techniques for reaching win-win outcomes.

Whether you’re dealing with tough contractors or navigating internal politics, this course provides the tools to communicate persuasively, resolve disputes constructively, and foster long-term partnerships. If you’re ready to lead with confidence and diplomacy, this course will elevate your negotiation game.

Course Details

  • Managers and inspectors 
  • Project supervisors 
  • Public works leaders 
  • Infrastructure and procurement staff 
  • Best/Worst Negotiators and Strategies 
  • Why Tough vs. “Nice Guy” Approaches Often Fail 
  • Understanding the Nature of Disagreement and Conflict 
  • Constructive vs. Destructive Uses of Conflict 
  • Common Negotiating Styles 
  • The Negotiating Process Revealed 
  • Tactful Handling of Disagreement and Dialogue 
  • Techniques for Offers, Counter-Offers, and Counter-Tactics 
  • Persuasion Without Aggression 
  • Building Long-Term Relationships 
  • Conflict as a Healthy Tool for Win/Win Outcomes 
  • Navigating the Politics of Conflict 
  • Dealing with Non-Negotiators 
  • Determining the Contractor’s Best Alternative to a Negotiated Agreement 

None

  • OACETT: Eligible for technical specialist program (Point Value: 5) 
  • Engineering Institute of Canada: Awards 14 Professional Development Hours (PDHs) 

Holiday Inn Oakville (Centre)
590 Argus Road, Oakville, Ontario L6J 3J3 Canada

Question:
Do I need prior experience to take this course?

Answer:

No prior experience is required 

Question:
Will I receive a certificate?

Answer:

Yes, participants who complete all course components will receive a certificate of completion.