Course Content
•    Management vs. leadership
•    Communications
•    Conflict management
•    Work & personal life balance
•    Organizational structure & culture
•    Team building
•    Performance management
•    Emotional intelligence

Who Should Attend
Municipal supervisors and managers, and future supervisors.

Accreditation
This course is recognized by:

• This course or Managing Human Resources is a mandatory requirement for the Association of Ontario Road Supervisors (AORS) Certified Road Supervisors – Intermediate level (CRS-I) certification program.
• This course may be used for the technical specialist program only. Point Value = 5
• The Engineering Institute of Canada awards 2 Continuing Education Units to this course.