Course Objectives

You will develop skills vital to effective job performance as supervisors in a public works context, with a focus on soft skills.

Course Content

• Moving from Worker to Supervisor
• Dealing with Change
• Situational Leadership
• Delegation
• Dealing with Workplace Conflict
• Motivating
• Mentoring
• Ethics
• Conducting Challenging Conversations
• Introduction to Employment Legislation
• Documentation
• Risk Management
• Time Management

Who Should Attend

Municipal staff who are new to supervising others or experienced supervisors who wish to hone their skills.

Accreditation

This course is recognized by:

• This course may be used as credit in all exam programs including technical specialist, technician and technologist programs. Please contact OACETT to make sure that this course satisfies your particular examination program for certification. Point Value = 7
• The Engineering Institute of Canada awards 2.6 Continuing Education Units to this course.

Materials Provided

Course notes

Ken Blanchard’s Situational Leadership style self-assessment questionnaire