Courses

Conflict Dispute Resolution

Transform conflict into collaboration with this interactive workshop that equips municipal professionals to negotiate effectively and build lasting partnerships with contractors.

Register

Choose a date below to start your registration.

November 19 – 20, 2026
Cost:
$960.00
Duration:
Two days

What You’ll Learn

  • Prepare confidently for negotiations and navigate conflict with tact 
  • Identify and apply constructive conflict resolution strategies 
  • Understand common negotiation styles and counter-tactics 
  • Build long-term contractor relationships through ethical dialogue 
  • Manage political dynamics and resistance in high-stakes discussions 

Course Description

Conflict Dispute Resolution is a dynamic, hands-on workshop designed to help municipal professionals turn disagreement into opportunity. Through engaging group exercises, case studies, and self-assessment tools, participants will explore the psychology of conflict, negotiation styles, and techniques for reaching win/win outcomes. 

Whether you’re dealing with tough contractors or navigating internal politics, this course provides the tools to communicate persuasively, resolve disputes constructively, and foster long-term partnerships. If you’re ready to lead with confidence and diplomacy, this course will elevate your negotiation game. 

Course Details

  • Managers and inspectors 
  • Project supervisors 
  • Public works leaders 
  • Infrastructure and procurement staff 
  • Best/Worst Negotiators and Strategies 
  • Why Tough vs. “Nice Guy” Approaches Often Fail 
  • Understanding the Nature of Disagreement and Conflict 
  • Constructive vs. Destructive Uses of Conflict 
  • Common Negotiating Styles 
  • The Negotiating Process Revealed 
  • Tactful Handling of Disagreement and Dialogue 
  • Techniques for Offers, Counter-Offers, and Counter-Tactics 
  • Persuasion Without Aggression 
  • Building Long-Term Relationships 
  • Conflict as a Healthy Tool for Win/Win Outcomes 
  • Navigating the Politics of Conflict 
  • Dealing with Non-Negotiators 
  • Determining the Contractor’s Best Alternative to a Negotiated Agreement 

None

  • OACETT: Eligible for technical specialist program (Point Value: 5) 
  • Engineering Institute of Canada: Awards 14 Professional Development Hours (PDHs) 

Question:
Do I need prior experience to take this course?

Answer:

No prior experience is required 

Question:
Will I receive a certificate?

Answer:

Yes, participants who complete all course components will receive a certificate of completion.