Courses

Conflict Dispute Resolution

Nov 19, 2025 —
Nov 20, 2025

Holiday Inn, 590 Argus Rd, Oakville, ON L6J 3J3

System Upgrade in Progress! We’re improving how we manage course registrations to serve you better. During this transition, beginning August 8th, online registration will be temporarily unavailable — but you can still register using our PDF forms located here.

Thanks for your patience and support!

Course Objective

You will learn to achieve more win/win settlements with contractors, better prepare themselves before negotiating, gain confidence about their ability to negotiate effectively, and build positive long-term relationships with contractors.

Course Content

  • Best/worst negotiators and strategies
  • Why being tough doesn’t always work (but neither does being the “nice guy”!)
  • Understanding the nature of disagreement and conflict
  • Constructive and destructive uses of conflict
  • The most common negotiating styles
  • The negotiating process revealed
  • Tactful handling of disagreement and dialogue
  • Specific techniques for offers, counter-offers, and counter-tactics
  • How to persuade without being too aggressive
  • Building for long-term relationships
  • Conflict is healthy: constructive methods for ensuring a win/win outcome
  • Dealing with the politics of conflict
  • Dealing with those who refuse to negotiate
  • How to determine the contractor’s best alternative to a negotiated agreement

Who Should Attend

Managers and inspectors who administer contracts for municipal construction and rehabilitation projects.

Accreditation

This course is recognized by:

  • This course may be used for the technical specialist programs only. Please contact OACETT to ensure that this course satisfies your particular examination program for certification. Point Value = 5
  • The Engineering Institute of Canada awards 14 Professional Development Hours to this workshop.

Format

Small and large group discussions, self-assessment questionnaires, video, case studies and exercises. Groups will be asked to recommend solutions to work specific case studies, then will practice their solution with the instructor.

Accommodation Details

Holiday Inn Oakville Centre 

590 Argus Road, Oakville ON L6J 3J3

Complimentary parking and Wi-Fi

Reservations can be made by:

 

Register