Courses

Effective Management

Build the leadership skills that matter most with a practical, people-focused course designed to help municipal managers lead with clarity, confidence, and impact.

Registration Info

Click a date below to start your registration.

Winter Semester: January - April
Fee:
Member Rate - $1320.00
Duration:
Avg course completion time is 10 hours

What You’ll Learn

  • Understand the core functions and responsibilities of effective managers through case studies 
  • Communicate with clarity, empathy, and authority across diverse teams using practical scenarios 
  • Apply emotional intelligence to lead with confidence and compassion 
  • Manage performance, resolve conflict, and foster team collaboration 
  • Balance work and personal life while navigating organizational culture through guided reflection exercises 

Course Description

Step into leadership with confidence. This dynamic online course is designed to equip current and aspiring municipal supervisors with the foundational skills needed to thrive in management roles. Through interactive modules, and self-paced learning, you’ll explore the full spectrum of what it means to lead effectively. 

From mastering communication and emotional intelligence to navigating intergenerational teams and organizational culture, you’ll explore the full spectrum of what it means to lead effectively. With flexible scheduling and engaging content, you’ll build a strong management mindset and prepare to take on challenges with clarity and purpose. 

Course Details

  • Municipal supervisors and managers 
  • Aspiring leaders preparing for supervisory roles 
  • Public sector professionals seeking to strengthen leadership skills 
  • Professionals requiring flexible training schedules  
  • Remote team leaders and managers 
  • AORS’ Certified Road Supervisor (CRS) candidates 
  • Engineers seeking PEO PEAK professional development hours 
  • Fundamentals of Management 
  • Effective Communication 
  • Emotional Intelligence 
  • Managing the Intergenerational Workforce 
  • Performance Management 
  • Organizational Structure & Culture 
  • Conflict Management 
  • Work and Personal Life Balance 
  • Working in Teams 
  • No prerequisites 
  • Reliable high-speed internet connection 
  • Computer or tablet with current web browser. Some features will not work correctly on a mobile phone. 
  • Audio capability (headphones recommended) 
  • AORS: Mandatory for Certified Road Supervisor – Intermediate (CRS-I) designation 
  • OACETT: Eligible technical specialist program (Point Value: 5) 
  • Engineering Institute of Canada: Awards 2 Continuing Education Units (CEUs) 

Question:
Do I need management experience to take this course?

Answer:

No prerequisites are required. The course is designed for both current managers and those aspiring to leadership roles.

Question:
Is the course evaluated?

Answer:

Yes. Evaluation includes self-assessments, case study analyses, module quizzes, and a comprehensive final examination.

Question:
Will we be provided with a course binder?

Answer:

Yes. There is a downloadable student workbook that accompanies the course.

Question:
What should I do if I have a question or do not understand something?

Answer:

Course instructors can be reached by email.

Question:
How long do I have to complete the course?

Answer:

You must complete all modules and assessments by the end of your chosen semester (4 months). No extensions or carry over to the next semester are permitted regardless of when you started the course

Question:
Will I receive the same accreditation as the in-person version?

Answer:

Yes, the online version provides identical accreditation and recognition from all listed professional organizations.

Question:
Can I access the course materials after completion?

Answer:

The student workbook includes all of the course content. Be sure to download it before the end of the semester so you can access it as you please.

Question:
What happens if I don't pass the final exam?

Answer:

Most assessments and the final exam allow 3 attempts. If you do not pass the first time you can try 2 more times.