Effective Management – Online



Course Schedule

This is a self-paced online course. Participants will work through each module individually at their own speed. You will have access to the course 24 hours a day 7 days a week so you can learn when and where you want. You will have 3 months to complete the course.

Lesson content is presented as text and videos. There are also interactive activities. There is no interaction with a live instructor. You can contact the instructors by email if you have any questions.

After you register for this course, you will be sent an email with a username and a link to the course. This email occasionally gets filtered into junk mail.

Course Description

This course was designed to prepare you for a role in management and will look at many aspects of being a manager. Our hope is that this material will provide you with a foundation to build on as you proceed in your career in management.

Course Content

  • Fundamentals of Management
  • Effective Communication
  • Emotional Intelligence
  • Managing the Intergenerational Workforce
  • Performance Management
  • Organizational Structure & Culture
  • Conflict Management
  • Work and Personal Life Balance
  • Working in Teams

Who Should Attend?

Municipal supervisors and managers, and future supervisors.

Evaluation Process

There are 9 modules in this course. You will have an assessment after module 3, 6, and 9. Each assessment is worth 33% of the final grade. A final grade of 65% or higher is required to pass this course.


This course is recognized by:

  • This course or Managing Human Resources is a mandatory requirement for the Association of Ontario Road Supervisors (AORS) Certified Road Supervisors – Intermediate level (CRS-I) certification program.
  • This course may be used for the technical specialist program only. Point Value = 5
  • The Engineering Institute of Canada awards 2 Continuing Education Units to this course.