Registration Policy:

• Learners must provide their first and last names during registration.
• An email address that goes directly to the learner is required and will be the main point of contact for online courses.
• Course fees must be paid prior to gaining access to course materials.
• Learners are responsible for understanding the delivery format of their courses (self-paced, synchronous, asynchronous) and meeting the associated attendance requirements.
• 100% attendance is required in all synchronous courses. Failure to attend will result in a failing grade.
• Municipalities who are registering learners are responsible for sharing accurate course information with their employees.
• New users will receive an email to set up their account and password. This setup must be completed within 7 days, or the link will become invalid.
• Course access will cease on the indicated end date.

Cancellation and Refund Policy:

Asynchronous Online Courses:

• Full refund if the course is canceled before the start of the semester.
• If no modules have been accessed after the start of the semester, a full refund is available minus a $100 administration fee.
• 50% partial refund if less than two modules have been completed.
• No refund is available once two or more modules have been completed.

Synchronous Online Courses:

• Full refund is available prior to the first synchronous session.
• 50% refund if the course is canceled prior to the second synchronous session.
• No refund is given after the second synchronous session has commenced.

Leaves, Restarts, and Withdrawals Policy:

• If a learner does not complete a course by the end of the semester, they will receive a grade based on the material assessed up to that point, and this grade will be recorded on their transcript.
• If a learner receives a grade they are not satisfied with, they must re-enroll in the course and pay the associated fees.
• Course withdrawals eligible for a full or partial refund will not be recorded on the transcript.

Breach of the Learners Code of Conduct:

Academic Integrity Breach:
If a learner is suspected of breaching academic integrity (e.g., cheating, plagiarism), they will be immediately suspended from the course pending an investigation. During the investigation the learner will have no access to course materials or participation in course activities.

• If Found Guilty: The learner will receive a grade of 0 for the course, which will be recorded on their transcript, and they will not be allowed to re-enroll in that course.
• If Found Innocent: The learner will be reinstated in the course and granted sufficient time to complete all outstanding course requirements without penalty.

Respect and Professionalism Breach:

• First Offense: The learner will receive a formal warning and be reminded of the Code of Conduct requirements.
• Second Offense: The learner will be removed from the course, receive a grade of 0, and this will be recorded on their transcript.
• Repeated Offenses Across Multiple Courses: If a learner is removed from more than one course due to breaches of respect and professionalism, they will be permanently banned from enrolling in any future courses offered by Good Roads.

Collection and Distribution of Learner Information Policy:

• Learner information is collected for the purposes of enrollment, issuing certificates, and internal reporting.
• All learner information is stored in compliance with Good Roads’ electronic systems and governing legislation.
• This information includes learner data, certificates, transcripts, and municipal enrollment details.
• Written permission from the learner is required to share any course information with the learner’s employer.

Reporting and Certificates Policy:

• Certificates will be provided to learners who have met all course requirements.
• Certificates and course materials will be available for download through our Learning Management System – Brightspace.
• Good Roads can issue transcripts that show all courses attended by the learner.
• Learner data is also utilized internally for course improvement, reporting, and analytics purposes.

Accessibility Policy:

• We strive to ensure that all our courses are accessible and meet current accessibility standards. We are committed to providing an inclusive learning environment for all learners.
• If a learner finds any aspect of a course to be inaccessible, they are encouraged to contact us as soon as possible. We will work to understand the specific accessibility concerns and discuss suitable resolutions to ensure the course is accessible to all learners.
• Feedback on accessibility is vital for the continuous improvement of our courses. We appreciate input from our learners to help us update and enhance our content to meet diverse needs.